WOMEN IN TECH BLOG SERIES

THE COMPETITIVE ADVANTAGE OF PSYCHOLOGICAL SAFETY FOR WOMEN IN TECH

Vertosoft logo

Written By: Hollie Kapos, Vice President of Legal and Contracts, Vertosoft

Hollie Kapos Headshot

Hollie Kapos is the Vice President, Legal and Contracts at Vertosoft LLC, where she oversees the company’s legal strategy, compliance, and contractual frameworks. A seasoned legal leader, Hollie has over 15 years of expertise in the public sector technology market. With a career defined by navigating complex regulatory landscapes and high-stakes negotiations, she is a trusted advisor on government contracting and corporate law. Beyond her executive role, Hollie serves as Co-Chair for the Association of Corporate Counsel (ACC) National Capital Region’s Government Contracts Committee, where she helps shape professional development for in-house counsel.

Fostering psychological safety in the workplace is especially important in the tech industry. Mass layoffs seem increasingly common, as do LinkedIn posts about months-long, fruitless job searching. Engineers are told to train the AI that will purportedly replace their jobs. Everyone is expected to do more with less. For those in the public sector channel, add to the list: disintermediation, threats of capping reseller margins, and government shutdowns.

In this climate of high uncertainty and pressure, psychologically safe organizations have a competitive advantage in performance, talent retention, and innovation.

What is psychological safety?

Harvard Business School professor Amy Edmondson, who coined the term, defines psychological safety as a shared belief that the team is safe for interpersonal risk-taking, meaning employees can ask questions, admit mistakes, or challenge assumptions without fear of humiliation or retaliation. Her research showed that teams with higher psychological safety are more likely to report errors and learn from them.

Subsequently, a Google research initiative called Project Aristotle studied hundreds of teams to determine what makes them effective, concluding psychological safety to be the most critical factor for high performing teams.

In other words, when leaders create safety, teams perform better.

Why it especially matters for women in tech

Some research suggests that psychological safety may be more impactful for women than men, citing improved retention rates of four times for women compared to two times for men. Put another way, when women don’t feel safe, they leave.

If they do stay, they may not be speaking up, taking risks, or advocating for ideas because in this tough tech job market, the cost of “getting it wrong” feels higher. It’s too risky for women to be labeled “too emotional” or “not a culture fit” if their behaviors don’t fit a mold built by a traditionally male dominated industry. Allowing these types of environments to persist is economically unsound.

To thrive in a competitive and rapidly evolving market, tech companies must rapidly discover mistakes, encourage outside-the-box thinking, and retain top talent. As Project Aristotle demonstrated, psychological safety enables early risk detection, faster learning cycles, and more creative problem-solving. In times of layoffs and restructuring, psychological safety also protects institutional knowledge because employees who feel safe are more likely to stay with the company and stay engaged.

How to create it

Here are some ways leaders can build and foster team psychological safety:

  1. Be open and authentic

Edmondson’s research shows that leader openness is a primary driver of team psychological safety. Publicly acknowledging uncertainty or mistakes signals that learning matters more than image management.

  1. Welcome healthy conflict

Leaders need to feel comfortable making decisions even if people disagree with them. Opening issues for productive debate allows for better informed decision making and promotes error spotting and creativity. Try the Six Thinking Hats method for a collaborative approach that invites different perspectives.

  1. Provide safe feedback channels

While leaders should regularly give feedback, they need to receive it as well. For employees hesitant to engage in healthy conflict, anonymous feedback systems allow them to raise issues and ideas to leadership without perceived career risk. The Six Thinking Hats exercise is a great way for employees to safely provide feedback without having to expose their true feelings.

Final Thought

In volatile markets, strategy often focuses on cost control and efficiency. But culture is a force multiplier. The organizations that will outperform in uncertain times are not the ones that stifle dissent and discourage risk-taking. Instead, the future of tech will belong to the ones that try new things, root out issues early, and retain the best talent.