Business Classification: Small Business
Partner Type: Solutions Provider
Solution Focus: Artificial Intelligence
Recruiting for customer support roles demands a clear understanding of soft skills like communication, empathy, and problem-solving. GoGig’s AI Smart Assessment streamlines this process with a science-backed approach that integrates seamlessly into your hiring workflow. Here’s an example: A candidate applies for a customer support position. Their interview transcript is uploaded into our system, where the AI analyzes their tone, linguistic patterns, and communication style using LIWC (Linguistic Inquiry and Word Count). Simultaneously, the AI reviews the job description to identify the key traits required, such as active listening, adaptability, and customer focus. The AI produces a soft skills profile tailored to the role, offering recruiters actionable insights into the candidate’s strengths and fit. It also generates custom interview questions, such as, “Can you describe a time when you de-escalated a difficult situation?”—accompanied by a rationale tied directly to the job requirements. If the candidate isn’t a match for the role, the AI suggests other positions within the organization where their strengths align. By leveraging AI-driven analysis and contextual weighting, GoGig eliminates guesswork and reduces bias, empowering recruiters to make confident, data-driven decisions while saving time.
Contact
For more information about GoGig, please contact:
GoGig
Number: (571) 707-4130
Email: [email protected]
