INTELLIGENT PROCESS AUTOMATION

On more than one occasion, my wife has indicated that she would love to have a ‘Rosey to help out around the house.’ The idea of Rosey comes from the animated cartoon called ‘The Jetsons’ which originally aired in 1962. Rosey is robot that does the housekeeping and other repetitive tasks around the Jetson’s Skypad Apartment, allowing the family to focus on more important and meaningful activities.  While we are still a few years away from Rosey in the home, we are seeing robotic technology like the Roomba and others start to make headway to help with basic repetitive tasks in the home, allowing humans to spend more time doing things that they believe have more value. 

Moving from the home to the workplace, we are seeing robotic process automation flourish and continue to grow.  As organizations are looking to improve speed, quality and overall productivity, they are turning to robotic process automation (RPA) to have ‘bots’ perform the repetitive and remedial tasks currently performed by human employees.  The research firm Gartner projected that global RPA software revenue could be as high as $1.89 billion in 2021, which is just under a 20% increase over the 2020 spend rate[1].

In government agencies today, we are seeing organizations use RPA to eliminate repetitive tasks and integrate legacy systems and processes that once required manual effort by employees. But RPA by itself is only effective for processes that are simple and repeatable and do not require any specific skill from a human, such as data entry. Processes that require a human to make a decision or take some course of action based on the type of data are difficult to build in the traditional RPA world.

At Vertosoft, we have found that by bringing together machine learning and artificial intelligence (ML/AI) with traditional RPA technology, government agencies can unlock increased efficiencies to continue their digital transformations. This intersection of ML/AI and RPA is what we call Intelligent Process Automation (IPA). By combining the execution task of traditional RPA with the ‘smart’ capabilities of ML/AI, agencies can deploy cognitive bots that can reason and make decisions, making it easier to automate entire processes from start to finish.

Today, Vertosoft has partnered with Automation Anywhere, one of the leading vendors in Gartner’s Magic Quadrant, and DataRobot a true visionary and leader in the automated machine learning platform space to provide government agencies with the foundation for Intelligent Process Automation.  Give us a call, or reach out online and let’s discuss how we can help you and your government agency provide some intelligence to your RPA efforts.

[1] https://www.gartner.com/en/newsroom/press-releases/2020-09-21-gartner-says-worldwide-robotic-process-automation-software-revenue-to-reach-nearly-2-billion-in-2021

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