Professional Services Coordinator
Leesburg, VA
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Join our rapidly growing team!
Vertosoft is a small business focused on accelerating the adoption technology in Government. Consistent with our dedication to government customers, Vertosoft has deep knowledge and experience supporting all phases of the government acquisition life cycle. Strategic sourcing is our forte, streamlining the time required to provide critical technology and services to government end users at reduced prices. We provide the flexibility, agility, and responsiveness of a small company with the experience of a large organization. Vertosoft’s staff is widely respected and relied upon for its professional, ethical business approach. Our success is based upon the leadership of a highly-experienced management team. Our current staff has deep expertise in both meeting each agency’s specific requirements and the technology to satisfy those needs.
At Vertosoft, we believe in fostering a driven, dynamic, and balanced culture that emphasizes our commitment to both professional excellence and adaptability as well as personal well-being. Employees are encouraged to give their best effort in their professional roles, ensuring high performance and productivity. At the same time, Vertosoft values the importance of relaxation and fun, promoting a balanced work-life environment where team members can unwind and enjoy social activities together. This approach not only boosts morale but also strengthens team cohesion and fosters a positive workplace atmosphere.
Vertosoft is an Equal Employment Opportunity Employer. Vertosoft will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Overview
The Professional Services Coordinator will play a pivotal role in ensuring the seamless delivery of services to our government clients. This position involves coordinating service activities, managing resources, and acting as a liaison between clients and internal teams to ensure client satisfaction and operational efficiency.
Job Responsibilities
- Service Delivery Coordination: Oversee the entire lifecycle of service delivery, from initial client engagement to project completion, ensuring that all services meet established standards and client expectations.
- Resource Management: Assign and schedule appropriate personnel for service engagements based on skill sets and availability, ensuring optimal resource utilization.
- Client Communication: Serve as the primary point of contact for clients regarding service delivery matters, addressing inquiries, resolving issues, and providing regular updates.
- Documentation and Reporting: Maintain accurate records of service activities, client interactions, and project statuses. Generate reports to monitor performance metrics and identify areas for improvement.
- Process Improvement: Analyze current service delivery processes and recommend enhancements to improve efficiency, quality, and client satisfaction.
- Collaboration: Work closely with sales, technical teams, and other internal departments to ensure cohesive service delivery and address any cross-functional challenges.
Qualifications
- Bachelor’s degree in Business Administration, Project Management, or a related field.
- 2+ years of experience in service coordination, project management, or a similar role, preferably within the government or technology sectors.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in using project management and CRM software.
- Ability to analyze data and generate actionable insights.
- Problem-solving mindset with a focus on client satisfaction.